I had a truly excellent experience at this service department. As soon as I contacted them, the service advisor got back to me as quickly as possible. I was actually on my way back to Houston from the Golden Nugget when I reached out, and I ended up having my vehicle towed directly to Toyota. From the moment I arrived, I felt well taken care of.
One of the things I appreciated most was how thoroughly they went over my entire vehicle with me. They even provided a detailed video walkthrough, which really helped me understand exactly what was going on. That level of transparency and communication pretty much convinced me to move forward with the recommended repairs.
If you’re on the fence about bringing your vehicle here, I highly recommend you do—and specifically, ask for Ed. He was absolutely fantastic throughout the whole process. He kept in touch with me every step of the way and made sure I was updated on the progress of my vehicle. I would definitely give him a five-star rating. Overall, I would strongly recommend this place to anyone needing service.